Returns & Replacements

All items have a 1 year warranty unless stated otherwise.

In the case of unwanted products these must be returned in the same condition that they were despatched to you. If the product is damaged of has been used we will not be able to give a refund. All refunds are subject to a 30% handling and re stocking charge. The refund will only be for the goods and not the delivery charges. 

Please ensure you select the correct pump before you buy.

Warranty Returns Form - This form must be completed in full and returned before any inspection is undertaken to any returned unit. ALL ITEMS MUST HAVE THE FORM ATTACHED/TAPED TO THE OUTSIDE OF THE BOX OR THEY CAN NOT BE ACCEPTED.

Please call to obtain a returns number before sending any items back. Contact 01335 345135 The returns address is as follows;

UK Pumps & Systems Ltd

Unit 5, Goodhill Court 

Hallamfields Road    

Ilkeston

Derbyshire

DE7 4AZ

ITEMS TO BE INSPECTED UNDER WARRANTY MUST ARRIVE BACK TO US BEFORE THE END OF THEIR WARRANTY DATE.

Please note all items have to be inspected before any replacements or credits can be issued. The turn around can take up to and beyond a month in some circumstances.

It is the customer’s responsibility to ensure the returned item arrives safely. UK Pumps & Systems Ltd will not take any responsibility for items lost or damaged in the mail. UK Pumps & Systems Ltd cannot refund any carriage charges incurred when sending an item back

Surplus stock - Items sold as surplus stock are not subject to a standard warranty. However if they are found to be defective after 6 months you can still return the items for inspection. If found to be a manufacturing fault rather than an installation fault you will be able to claim a full or partial refund.

How do I cancel an order? To cancel an order you must contact us immediately. We will normally be able to help you with cancellation unless your order has already been dispatched. Your item will be subject to a 30% restocking/delivery charge if the item is signed for.

Copyright © 2020 Total Waste Water Systems (UK) Ltd. All rights Reserved. Designed and Developed by JDR Group