Terms & Conditions

We do not store credit card details nor do we share customer details with any 3rd parties

Shipping & Delivery

ALL ITEMS PURCHASED ON-LINE ARE PROCESSED NEXT DAY BEFORE DISPATCH

All items in the catalogue are shown Excluding VAT.

While we can take orders over the telephone we cannot offer free delivery (minimum charge £12) non-uk mainland customers and customers in certain areas may be subject to larger delivery charges. Credit cards will be charged 2% over the phone, no charge for debit cards. There is no delay in shipping for items ordered through the website.

Shipping for stock items is usually within 1 days depending on region and carriers available. If your order is in stock at our warehouse or at our supplier we will despatch on the same working day after your order if ordered before 1PM.

Delivery times are subject to change if the item is out of stock. Weekend or orders placed on a Bank holiday will be despatched on the next working day on on next day serivce, Larger items may take 5-7 working days as discribed on the product.

During Christmas and New Year our warehouse will be closed. Orders over this period will be despatched on the first working day after New Year.

Delivery times depend on the time scale stated for each product. FREE Shipping Promotions Only items ordered on-line over £200 are eligible for free shipping

Some items are occasionally marked for Free shipping. Items ordered over the phone may be subject to a £12 delivery charge.

Larger non-boxed items may be shipped via the Pallet next work. This may incur a pallet delivery cost of £45.00. Pallet deliveries are an economy delivery (2-3 days ). Timed or next deliveries can be arranged at an extra cost.   

If these items are returned for refund each item will be subject to a £12.00 carriage handling charge. Channel Islands (Zero rated VAT) All transactions are classed as UK orders and are charged VAT. No online transactions are classed as Zero rated. If a customer orders online and pays an invoice with VAT they will not have any right to a deduction or refund.


Returns & Replacements

All items have a 1 year warranty unless stated otherwise.

In the case of unwanted products these must be returned in the same condition that they were despatched to you. If the product is damaged of has been used we will not be able to give a refund. All refunds are subject to a 30% handling and re stocking charge. The refund will only be for the goods and not the delivery charges. 

Please ensure you select the correct pump before you buy.

Warranty Returns Form - This form must be completed in full and returned before any inspection is undertaken to any returned unit. ALL ITEMS MUST HAVE THE FORM ATTACHED/TAPED TO THE OUTSIDE OF THE BOX OR THEY CAN NOT BE ACCEPTED.

Please call to obtain a returns number before sending any items back. Contact 01335 345135 The returns address is as follows;

UK Pumps & Systems Ltd

Unit 5, Goodhill Court 

Hallamfields Road    

Ilkeston

Derbyshire

DE7 4AZ

ITEMS TO BE INSPECTED UNDER WARRANTY MUST ARRIVE BACK TO US BEFORE THE END OF THEIR WARRANTY DATE.

Please note all items have to be inspected before any replacements or credits can be issued. The turn around can take up to and beyond a month in some circumstances.

It is the customer’s responsibility to ensure the returned item arrives safely. UK Pumps & Systems Ltd will not take any responsibility for items lost or damaged in the mail. UK Pumps & Systems Ltd cannot refund any carriage charges incurred when sending an item back

Surplus stock - Items sold as surplus stock are not subject to a standard warranty. However if they are found to be defective after 6 months you can still return the items for inspection. If found to be a manufacturing fault rather than an installation fault you will be able to claim a full or partial refund.

How do I cancel an order? To cancel an order you must contact us immediately. We will normally be able to help you with cancellation unless your order has already been dispatched. Your item will be subject to a 30% restocking/delivery charge if the item is signed for.

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